FAQ’s – Parents
Can I leave feedback?
Yes, we would love to hear from you.
Can I give permission for you to share some images on social media?
Yes, thank you. If you are happy for us to share selected images of your child on our social media or website, please complete our permission form. Click on this link.
I would like to recommend you to a nursery, can I?
Absolutely. We are always grateful for recommendations.
Please contact us with the name and location of the nursery or school you would like to recommend. We can then get in touch with them.
You may be entitled to a referral fee if we are running a referral offer at the time.
How many times a year do you take pictures at the nursery/school?
We can attend up to three times a year.
We usually photograph in the Spring and again in the Autumn/Winter. Nurseries can also book a Summer session for graduation photographs.
Can I see more examples of your nursery/school photography?
Of course, click here to see my gallery.
Are you DBS (CRB) checked?
Yes. All members of our photography team are DBS checked.
Do you do other photography apart from Nurseries & Schools?
Our photography business is currently focused on nursery and school photography.
Can we bring siblings along to have photos taken, even if they don’t attend the nursery?
Our priority is always photographing the children who attend the nursery or school.
If time allows, we may be able to photograph siblings who do not attend, but please ask us in advance.
We can photograph children from 3 months old. Newborn babies under 3 months require specific support and can only be photographed where their sibling is able to safely hold them.
My child does not normally attend on the day you are booked, can we come along?
Yes. Nurseries usually offer a designated parent/drop-in time, which will be advertised on the posters at your nursery.
Please let the nursery know that you are bringing your child in, as they may be using a booking system for time slots.
For safeguarding and nursery procedures, parents are asked to wait in Reception. When you arrive, please speak to a member of staff and they will bring your child in for their photographs.
Can I photograph or film/video the photo session?No. Parents are not permitted to photograph or film the photography session.
Nurseries, pre-schools and schools have their own safeguarding and phone policies, which we must follow.
What should my child wear?
We recommend choosing something your child feels comfortable in.
For the best photographs, we suggest avoiding very bright fluorescent colours and tops with lots of text or large graphics.
Dungarees can sometimes ride up and cover the neck or face, while very short skirts or dresses can ride up when children are sitting or playing.
We also recommend packing a spare outfit in case your child’s clothes become dirty during the nursery day.
If you have any specific requirements regarding your child’s hair or appearance, please let the nursery staff know so they can pass this information on to us.
Can my child wear shoes for their photo session?
For most sessions, we ask nursery staff to remove children’s shoes for photographs.
This helps keep the children’s clothing and the backdrop clean and avoids the photograph being dominated by the soles of their shoes when they are sitting on the floor.
If you have a specific requirement, please let the nursery staff know.
Shoes are normally worn for graduation photographs.
When will I be able to view my photos?
We will email you when your photographs are ready to view.
Photographs are normally available online within 3–5 working days of the photo session.
I have some questions about online ordering, can you help?
Yes. We have a dedicated FAQ covering online ordering, delivery, products, cropping, digital images and other common questions.
If you cannot find the answer to your question, please contact us.
Are there any more photographs of my child?
The gallery contains the selected images from your child’s photo session.
We don’t provide additional unselected photographs from the session.
When will I receive my photographs?
There are two delivery options:
Nursery delivery – free
Orders are processed together after the ordering deadline and delivered to the nursery. Delivery is estimated at around 10–14 days after the deadline, although orders often arrive sooner.
Home delivery – postage applies
Orders are sent directly to your chosen address. Please allow up to 15 working days, although they are usually delivered sooner.
Your gallery will contain the current delivery information and estimated dates for your session.
What is the quality of the prints?
Your photographs are printed by a professional photographic laboratory using high-quality photographic paper.
I missed the ordering deadline. Can I still order?
Yes. You can still place an order while your gallery remains open.
Please note that the free nursery delivery period will have ended, so postage will apply to late orders.
Your gallery will also have an archive date, so we recommend placing your order before the gallery is archived.
I’ve lost my access card, can I still place an order?
Yes. Please contact the nursery and ask them to email us with your request.
For security, we may need to verify your details before providing access information.
Do you take cash or cheque payments?
No. All orders are placed through the secure online ordering system and payment is made online by debit or credit card.
Who owns the copyright on the photos?
Jo Neville Photography retains the copyright in the photographs.
Purchased prints may not be copied or scanned.
If you purchase a digital image, you receive permission to make personal prints and copies for your own use. The digital image remains subject to our terms and copyright conditions.
Do you offer canvas options or passport photo size?
These products are not currently available through our online shop.
If you would like a particular size or product, please contact us to discuss whether a digital image may be suitable.
Can I buy the digital version of a photograph?
Yes. Digital images are available separately from printed products.
Digital images start from £13 per high-resolution original image.
Please email us with your child’s name, nursery/school and access code if you would like to enquire about digital images. Digital images are ordered via email.
Digital images are supplied electronically as high-resolution JPG files. Group photographs cannot be purchased as digital images due to data protection.
I think I may have received the wrong order, what can I do?
Please contact us with your order number or access code and a photograph showing the contents of your order.
We will check the order and contact the lab if necessary.
I’m not happy with my photographs. What should I do?
We want you to be happy with your photographs, but there is no obligation to purchase if you don’t find an image you would like to order.
If there is something specific you would like us to look at, please contact us. We are always happy to listen to feedback and will do our best to help where possible.