FAQ’s – Parents
I would like to recommend you to a nursery, can I?
Yes, of course. Please send me an email with the name and location of the nursery so I can contact them once you have recommended me. You may be entitled to a referral fee if I am running an offer.
Do you pay commission to the nursery?
Yes a percentage of my sales goes back to the nursery.
How many times a year do you take pictures at the nursery?
Up to 3 times. I usually attend in the Spring and again in the Autumn/Winter. I can also attend in the Summer to photograph the children graduating.
Can I see more examples of your nursery photography?
Of course, click here to see my gallery.
Are you DBS (CRB) checked?
Yes, both myself and my assistant are.
Can we bring siblings along to have photos taken?
Please check if this is ok with the nursery.
Can I photograph or film/video the photo session?
No, you are not permitted to photograph or film the photo session, the nurseries, pre-schools and schools have a strict no phone policy in place.
Can my child wear shoes for their photo session?
In most cases we will ask the staff to remove the children’s shoes for the photo to ensure your child’s outfit remains clean, avoiding dirt from the other children’s shoes and to keep the backdrop as clean as possible for the photo. If you have any specific requirements, please make the staff aware.
When will I receive my proof sheet once you have taken the photographs?
The proof sheet is usually available up to 2 weeks after the nursery shoot.
Do you have any more photographs of my child?
No, I try to offer at least 6 photographs of your child on your proof sheet.
When will I receive my photographs?
I aim to deliver the photographs up to 2 weeks after the order deadline, the nursery will then distribute the orders.
I need my pictures early before the main delivery date, is this possible?
If you find you need your pictures early, such as an imminent gift, please contact me to check if this is possible, postage costs may apply. Alternatively if it’s urgent you can purchase a digital image.
What is the quality of the prints?
Your photos are printed at a professional photographic lab, using high quality Fuji Crystal paper.
I missed the deadline, can I still order?
Yes, please contact me, there is a £5 late fee as I have to place a separate order with the printing lab. You will need to email me with your order and payment can only be made via bank transfer. (The late fee increases to £10 if you want to order out of season, due to the extra postage costs).
I’ve lost my order form, can I still place an order?
Please email me with your nursery name, and a description of your child so I can try to locate your proof sheet and order form. You may need to email me a photograph of your child.
Do you take credit or debit card payments?
No, I only accept cash, cheque or bank transfer.
Can I order online, by phone or via email?
No, please order via your proof sheet and order form by returning it to your nursery. If you are unable to return your form to the nursery before the deadline you can email me.
Can I mix and match from different proof sheets to make a SET, in order to get a discount?
Yes, of course.
Who owns the copyright on the photos?
Jo Neville Photography owns the copyright. Photographs (prints) may not be copied or scanned in accordance with the 1988 Copyright Act. However, if the image is bought in digital format, you have a license to print the images for personal use.
Do you offer any other SETS or sizes?
I am sure I can accommodate any special requests, please contact me.
Do you offer canvas options or passport photo size?
This is not something I offer, however you can purchase the original digital image/s to obtain these options yourself. (See below).
Do you sell the digital versions of the images instead or as well as prints?
Yes, please email me with your enquiry. I can send any purchased high resolution digital images via We Transfer. Discounts available if you purchase all images. Please contact me for pricing. Digital images start from £12 each. (Please note group photos cannot be purchased as a digital image due to Data Protection). (Digital images are the high resolution original image, giving you permission to produce unlimited prints at any size and has been set at lower than the cost of my average print price).
I think I may have received the wrong order, what can I do?
If you think there has been an error with your order, please email me with your query and reference number, along with a picture of all the images you have received so I can review your order.
I don’t like my photographs, what do I do?
You are not obliged to buy any of the photographs. All feedback welcome.